6205 Somerled, app. 302
Montreal, Quebec, H3X 2B5
Tel.: (514) 486-6390
Cell.: (514) 576-2056
arce.marcelo@gmail.com
• Professional certificate in web design.
• Solid background producing and developing multimedia presentations.
• Microsoft Office Technical Trainer.
• Creative, customer- oriented, organized and quick-learner.
• 10 years of experience in Technical Training.
• Familiar with various industries: Telecommunications, IT, Banking, Fashion, Pharmaceutical and Manufacturers.
• Great abilities in Project Management.
• English, French and Spanish.
| MS PowerPoint:
|
Design and production of large scale presentations, including multimedia projects (text, image, sound, video) as well as any interactive content (charts, shapes, pictures) with strong knowledge of animations and corporative identity management. |
| MS Word:
|
Production of several training manuals for different industries. Technical writing of facilitator and participant guides with special formatting and artwork |
| MS Excel & Access |
Processing of large volume of data to be presented in graphical reports (e.g. pie charts, columns, bars,etc.). Use of pivot tables and interaction with Access and PowerPoint. Design of source documents for collecting forms-based data, like surveys and need analysis for training (e.g. Kirpatrick). |
| MS Project & Visio |
Planning and developing of process-based tasks(Gantt diagrams, resource planning,flow charts,etc) |
| Adobe Photoshop: |
Image editing: cropping, resizing, blurring, merging and blending, special effects, production for web-sites and pre-printing. |
| Adobe Illustrator: | Production of artwork for printing, web publishing and PowerPoint presentation |
| Adobe InDesign: | Production of brochures,newsletters, posters and any layout-based documentation |
| Adobe Acrobat: | Printing setup and PDF files production for any kind of publication. Color Management. |
| Web Design: |
Information Architecture. Navigation Systems. XHTML code. CSS styling. Dynamic websites with PHP and MySQL databases. Adobe Flash animations. Content Management with Dreamweaver, MS Expression Web and Dreamweaver. |
| Video and Audio: | Editing and production. Adobe Premiere. Windows Movie Maker. Audacity. |
| Corel & QuarkXpress: | Same tasks as mentioned above for other applications. |
| Web Design | Image Campus Center | Buenos Aires – Argentina |
| Graphic Design | Concordia University | Montreal – Canada |
| B.Sc. in Communication | University of Buenos Aires | Buenos Aires – Argentina |
| HR Training & Development | McGill University | Montreal – Canada |
| Telecommunications Technician | National Technical School | Buenos Aires – Argentina |
| Project Management | AT&T Latin America | Buenos Aires – Argentina |
| Internal Communications | France Telecom | Buenos Aires – Argentina |
| Microsoft Office | France Telecom | Buenos Aires – Argentina |
| 2009 | Graphic Designer (free-lance) | Axima - Cofely Services | Montreal – Canada |
| Production and update of company’s brochures. Special effects and optimization of images. Animation effect of the logo and brand migration. |
|||
| Web Designer (HTML-CSS) | CaniSpa (pet shop) | Montreal – Canada | |
| ALAC (non profit organization) | Montreal – Canada |
||
| Designed contents, navigation system, images, user interface and complete structure of the websites. | |||
| Computer Trainer | ALAC (non profit organization) | Montreal – Canada | |
| Facilitated training in MS Office 2007 suite (Word, Excel, PowerPoint) Produced pedagogical resources (PowerPoint presentations and Word manuals) Designed and developed a training program intended for improving computer skills in job seekers. |
|||
| 2007-2008 | Instructional & Graphic Designer | Reitmans Fashion Group | Montreal – Canada |
| Design and Production of multimedia training materials (presentations, videos, facilitator’s and participant’s guides, manuals, job-aids) Created navigation systems for visual presentations. Graphic Design of communication pieces for Human Resources campaigns (posters, logos, banners, postcards, newsletters, forms, stickers, CD-covers, employee’s manual, etc.) |
|||
| 2006 | Web designer (HTML-CSS) |
Enrique Bouron - (Biologist) | Montreal – Canada |
| Enfants du quartier – (restaurant) | |||
| Designed architecture, contents, user interface and complete structure of the website. Developed a PHP / MySQL platform for a dynamic and customized site’s update. |
|||
| 2006 | Technical Training & Support | MVP Group (formerly Canadist) | Montreal – Canada |
| Designed operation and training manuals. Trained field technicians and Wrote technical reports. |
|||
| 2003 | Training Consultant | Banco Banex | Buenos Aires – Argentina |
| Developed structure, contents and objectives on a sales training course. Produced the first ever "Training manual for tellers” for the company as well as facilitator’s guides (PowerPoint). |
|||
| 1995-2003 | Assistant Professor | University of Buenos Aires | Buenos Aires – Argentina |
| Taught classes on Organizational Learning and Knowledge Management. | |||
| 2000-2002 | Sr. Training Analyst | AT&T Latin America | Buenos Aires – Argentina |
| Planned and developed the technical-training map (MS Visio - MS Project) Produced content from raw material (facilitator guides, manuals, PowerPoint presentations) Designed a web based skill assessment system with the purpose of collecting the technical background of the Engineers in a real time database (based on content architecture and taxonomies) Attended Telecommunication training programs in the USA in order to transfer knowledge to newly hired employees for the start-up of the company in Argentina. Provided ongoing consultative services to managers. Contacted subject matter experts about industry trends in order to prospect training needs. |
|||
| 1996-2000 | Training Analyst | France Telecom Argentina | Buenos Aires – Argentina |
| Produced content and graphic design on technical manuals, articles, reports and brochures. Produced reports and presentations to provide follow up to management on the success of the programs and trainee’s performance based on metrics and statistics. Scheduled training sessions, classrooms, instructors and resources. Facilitated technical training using plan of lectures, laboratory works, hands-on practice and discussion groups. Supported logistically the training team: setting-up classrooms, connecting PC's and projectors. |
| 2004-2006 | Administrative Support | Novartis Pharma – Neurochem Red Cross Canada - Kelly Services |
Montreal – Canada |